Politique de remboursement

Return & Exchange Policy

At Cyspera, we value our customers and are committed to providing high-quality dermocosmetic products. Please read this policy carefully before placing your order.

Damages and Issues
Please inspect your order upon delivery and contact us immediately at we_care@scientispharma.com if the item is defective, damaged, or if you received the wrong product. To be eligible for a replacement, you must:

1. Report the damage within 7 days of receiving your order.
2. Provide clear photos of the damaged product along with your order number.
3. Keep the item unused and in its original packaging until we confirm next steps.

Once we verify the damage, we will arrange a replacement of the same item, subject to stock availability. Depending on the situation, we may require you to return the damaged product before shipping the replacement.

European Union - 14-Day Right of Withdrawal
If your order is delivered within the European Union, you have the right to cancel your purchase within 14 days of delivery, without justification, in accordance with Directive 2011/83/EU. This right applies only if the product is still sealed in its original packaging. Once a product is unsealed, the right of withdrawal no longer applies for health and hygiene reasons (Article 16(e)). To exercise this right, contact us at we_care@scientispharma.com with your order number. Return shipping costs are at your charge unless the item was damaged or incorrect.

United States and Rest of World
For all orders delivered outside the European Union, all sales are final. We do not offer refunds. Exchanges are only available in the case of damaged or incorrect products, as described in the "Damages and Issues" section above.

Non-returnable Items
For health and hygiene reasons, our dermocosmetic products cannot be returned or exchanged once unsealed, except in the cases of damage described above. Sale items and gift cards are final and cannot be returned or exchanged.

Refunds
When a refund is approved (EU withdrawal within 14 days or confirmed damage), it will be processed to your original payment method within 10 business days. Please note that your bank or card issuer may take additional time to post the funds. If more than 15 business days have passed since refund approval, contact us at we_care@scientispharma.com.

Contact
For any question regarding your order, please reach out to we_care@scientispharma.com.

Thank you for shopping with Cyspera.